At Elysic, we understand that sometimes things don’t work out. Whether it’s the wrong fit or a change of mind, we’re here to help with a straightforward return and exchange process.

Returns

We accept returns on all eligible items within 30 days of delivery, provided that:

Items are unworn, unwashed, and in original condition
All tags, labels, and security ribbons are attached
The return is initiated within the 30-day window from the date of receipt

How to Return:

Complete the return form enclosed in your original package.
Pack the item securely in its original packaging (if available).
Use a tracked shipping service via your local post office to return to our address.
Send the return to:
Elysic Returns Department
10924 Valley View St
Cypress, California 90630
United States

Lost your return form? No problem! Just email us at service@elysic.com and we’ll provide a new one.

Refunds:

Refunds will be issued to the original payment method within 2–3 business days of receiving your return.
Credit card refunds may take up to 7 business days to appear, depending on your bank.
We also offer store credit (delivered as a code via email) for faster reuse.
Shipping costs are non-refundable.

Note: Elysic is not responsible for return parcels lost in transit. Please keep your return tracking number safe.

Exchanges

We’re happy to offer free exchanges for items returned within 28 days of delivery.

To qualify:

Items must be in unused condition with all original tags/ribbons.
Use the return form to indicate your preferred replacement (size or item).
We cover the cost of shipping the new item back to you.

If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the balance to your original payment method.

We allow up to two exchanges per item, subject to stock availability.

Need help with an exchange? Email us at service@elysic.com.

Late Returns

Returns received after 30 days from the delivery date may not be accepted and could be sent back to you.

Recommended Return Shipping Method

We recommend using your local post office with tracked and signed-for service. Please retain proof of postage and tracking details until your return is processed.

Important Policy Notes

Items returned used, damaged, soiled, or without tags may not be eligible for a refund or exchange.
If your item is faulty, damaged, or incorrect, please contact us before sending it back so we can assist: service@elysic.com

Thank you for shopping at Elysic.
We value your satisfaction and are always here to help you feel confident and supported.